Common Sense Attitude - a no-nonsense & can-do culture
Most normal people prefer a simple and no-nonsense environment to work in. In fact, people who can be themselves instead of pretending being someone or something else perform a lot better.
In an environment of common-sense thinking and a can-do attitude people have far more fun and take more ownership for developing exceptional customer service and satisfaction.
When things like formalities, bureaucracy and dress code become more important than the drive to serve customers we advise people to start looking for another job. Soon their organization will be a cage full of fully compliant, well dressed and well behaving parrots. No one will pay attention to customers anymore.
[More to follow soon]